Trust Digest 78 (January 7, 2015)


A Tribute to Graham Dietz
We are deeply saddened to share with you the devastating news that our dear friend and colleague Graham Dietz passed away a few days before Christmas following the aftereffects of a cardiac arrest. Everyone who knew Graham is shocked and our thoughts and prayers are with his wife Valeria and son Liam (aged 11). On this page, we wish to honour Graham both as a colleague and as a friend. Many of you knew Graham well and shared many experiences with him at conferences, seminars and through collaborative projects. If you would like to post something about Graham, we invite and encourage you to do so on this page. Below is a tribute to Graham by one of his close colleagues.
Key Words: Graham Dietz, Trust Research, Community
Trust Issues: Benevolence


9 Reasons Communication Fails
Your influence as a leader—to change how someone thinks, improve their job performance, discard a harmful habit, master a challenging situation, restore a broken relationship—can literally save someone’s job or career. But your communication can stall your progress as a leader. Here are nine reasons and ways to improve the situation.
Key Words: Leadership, Persuasion
Trust Issues: Communication


We Still Don't Trust The Government To Stop Ebola (Or Do Anything Right)
Remember Ebola? Sure, we still here about it once in a while, but it doesn’t scare us like did earlier in the year. A few months ago, the media had many of us convinced that America would turn into an Ebola-ridden wasteland. Although no Ebola outbreak has occurred in the U.S., most Americans still believe that the public authorities are unable to protect us from this threat, according to previously unpublished research conducted by The RIWI Corporation.
Key Words: Ebola, Public Health, US Government
Trust Issues: Capability


Why Nurses Are the Most Trustworthy Profession in the US
Every year Gallup asks Americans to rate how honest and ethical they perceive common professions to be. Nurses, doctors, and pharmacists rounded out the top three in 2014 — a year when the Ebola outbreak affected many in the medical profession. Eighty percent of respondents chose “high” when asked to rate the honesty and ethical standards of nurses, over “average” or “low.” Sixty five percent said “high” when rating medical doctors and pharmacists. On the other end of the scale, only 8 percent of Americans say car salespeople have high standards, and 7 percent think members of Congress do.
Key Words: Gallup, Healthcare, Nursing
Trust Issues: Communication, Alignment of Interests, Capability


Why the ‘rest’ distrust western democracies
International talks often become forums of mutual incomprehension as the world again breaks into two opposing camps with two incompatible world views: "the democracies" and "the rest." Democracies see other nations, as they do their own people, as self-directed agents, whose decisions can be influenced but not controlled. The "rest" see other nations as part of a sphere of influence that owes obedience to the regional hegemon — in other words, they see other nations like they see their own people, not as independent actors but as members of a collective under leadership control.
Key Words: Foreign Affairs, Ukraine
Trust Issues: Communication, Alignment of Interests


Are ethics and profits mutually exclusive?
As Tesco (LON:TSCO) continues to reel from its accounting scandal, some senior executives could perhaps be of the view that ethics and profits are not compatible. Tesco’s expensive £263m mistake emerged due to a small group of staff providing incorrect information to auditors, and the allegations have raised serious questions about the structures in place within the company to verify accounts, causing a loss of confidence.
Key Words: Tesco, Ethical Leadership
Trust Issues: Integrity, Capability


How and Why We Lie at Work
Although every society condemns lying, it is still a common feature of everyday life. Research suggests that Americans average almost two lies per day, though there is huge variability between people. In fact, the distribution of lies follows Pareto’s principle: 20% of people tell 80% of the lies, and 80% of people account for the remaining 20% of lies. So how do you deal with a coworker you suspect of lying? It depends on the type of lie, and the type of liar, you’re dealing with.
Key Words: Honesty, Psychology, Workplace Relations
Trust Issues: Integrity, Communication


Former Va. Gov. McDonnell Sentenced to 2 Years for Corruption
Former Gov. Bob McDonnell was sentenced to two years in federal prison Tuesday afternoon after being found guilty of accepting lavish gifts and loans in exchange for helping a wealthy donor’s business. Mr. McDonnell, a one-time GOP presidential hopeful, had faced up to 12 years in prison for his September conviction on 11 counts, including conspiracy and fraud, related to his relationship with the former chief executive of a dietary-supplement business.
Key Words: Bob McDonnell, Corruption, State Government
Trust Issues: Integrity, Capability, Accountability


Conflict of interest arguments heard in W.Va. spill case
A judge is mulling whether to recuse federal prosecutors from a criminal case against former executives in a massive West Virginia chemical spill. In U.S. District Court in Charleston on Monday, attorneys for ex-Freedom Industries executives Gary Southern and Dennis Farrell reiterated arguments that U.S. Attorney Booth Goodwin’s office has a conflict of interest in the case. Their attorneys said members of Goodwin’s office and their family were victims of the company’s spill last January, which spurred a ban on using tap water for 300,000 residents for days. That presents a conflict, they said.
Key Words: Freedom Industries, Conflicts of Interest
Trust Issues: Sustainability, Accountability, Regulation, Integrity


Bribery Frees a Drug Kingpin in Afghanistan, Where Cash Often Overrules Justice
Early this year, officials in Washington extolled a rare success in the fight against the drug trade in Afghanistan: The authorities there had imprisoned a leading opium trafficker on the United States’ kingpin list, Haji Lal Jan Ishaqzai. The incarceration hinted at a newfound willingness by the Afghan authorities to prosecute criminals whose clout once made them untouchable. For those seeking evidence that the United States had not wasted hundreds of millions of dollars propping up Afghanistan’s criminal justice system, here was Exhibit A.
Key Words: Afghanistan, Opium Traffic, Bribery
Trust Issues: Integrity, Capability, Responsibility


Building Tone at the Top: The Role of the CEO, Board and COO
Reputation risks are now considered as great as strategic, operating and financial risks, according to a recent survey conducted by Forbes Insights on behalf of Deloitte Touche Tohmatsu Limited. The 2014 global risk survey: Reputation@Risk found that 88% of more than 300 respondents say they are explicitly focusing on reputation risk as a key business challenge. A mere rumor, a hint of impropriety or a single social media post gone viral can damage—or worse, destroy—corporate and brand reputations in an instant, not to mention shareholder value. And through social media and mobile technologies gaps between a leader’s words and actions can go viral in a nanosecond, undermining efforts to build a consistent message and tone at the top.
Key Words: Tone at the Top, Leadership, Boards
Trust Issues: Integrity, Communication, Responsibility


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